what does the boss say?

what does the boss say?

What is before the solution? Service

Then what is before service? The problem.

Identify what the client's real problem is,

Then you head to the right direction. 

Without knowing the client's real problem is, there is no way to resolve it. 

You want service the client, you got to know what the problem they had.

Identify their real problem need skills.

Some time they don't know what they really want, they don't know what is their real problem

You have to build the scaffolding to guide them to identify what they want, what they short of.

You have to providing them what you can do to open them up. 

The most common mistake is without identifying their real problem is, build the solution, 

It will be a way wrong, since you are going to the wrong direction.  

In order to better serve the client, you have to think through the way the client think. 

You have to know what the client is thinking. You got to know their mind. 

Where their's interest is. 100% of time their interest is on behalf of their own. 

So you have to think of the way on behalf of THEM, not Yourself.